From your initial inquiry to the delivered product and ongoing after-sales support,
Vanguard is here to assist you throughout the entire process.
- Your Initial Inquiry:
- We respond promptly to inquiries, gathering key information about the client’s project, such as the type of surfaces, indicative uses, potential quantities and any other specific requirements.
- Needs Assessment:
- We then conduct a detailed consultation to understand our client’s specific paint needs.
- We ask questions about finish needs, surface types, environmental conditions, and any challenges they’ve encountered with previous paint solutions.
- Product Presentation:
- We showcase suitable Vanguard paint products, emphasizing features, finishes, and customization options.
- Provide samples for the client to review and consider.
- Customization and Recommendations:
- We discuss further customization possibilities based on the client’s preferences.
- Recommend specific Vanguard products and finishes that align with their project requirements.
- Budget and Quotation:
- We work collaboratively to establish a cost estimate for the products.
- Providing a detailed quotation that includes product costs, any customization charges, and estimated delivery fees.
- Quality Assurance:
- We highlight Vanguard’s commitment to quality assurance.
- Providing information about product testing, durability, and adherence to industry standards.
- Ensuring our clients know how to best apply the products for optimal results
- Contract Agreement:
- Once terms are agreed upon, we formalize the arrangement with a clear contract.
- Outline payment terms, delivery schedules, and any other pertinent details.
- Order Processing:
- We process the order in line with the agreed timings, keeping the client informed of progress.
- Conduct internal quality checks before dispatch.
- Delivery Coordination:
- We coordinate the delivery schedule with the client to ensure a smooth process.
- We offer numerous delivery options to best meet our client’s specific needs
- Post-Delivery Follow-up:
- Contact the client after delivery to ensure complete satisfaction.
- Provide clear channels for clients to report issues and facilitate prompt resolution.
- Address any concerns or questions they may have.
- Feedback Collection:
- We encourage clients to provide feedback on their experience with Vanguard products and services.
- We use this feedback to continuously improve our offerings.
Precision Finishes, Personalized Service.
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Vanguard Paints & Finishes
We specialize in providing high-quality paint and finish solutions for OEM customers across a diverse range of industries.
Contact Us
800-447-1939 | sales@vanguardpaints.com
Vanguard Paints & Finishes
1409 Greene Street
P.O. Box 654
Marietta
Ohio 45750